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Video: Geek Squad Remote Support TourThis forum post is dated 08/19/10. If you feel it is old or outdated, please follow up with a question or comment and someone may be able to update it, or reply with newer information if you have it. Minnesota - Internet Service
| Video: Geek Squad Remote Support Tour Virtual Agents are ready to take the hassle out of computer repair at support.geeksquad.com. When you have a problem, help is just a mouse click away. Through your high speed internet connection, Virtual Agent ® can log-on remotely and provide Repair Training Installation and Setup. How does remote support work? 1. Visit Support.GeekSquad.com to pick your service or chat online with a Virtual Agent who will assess what remote service is right for you. 2. That same Virtual Agent will walk you through what the service includes and will then take control of your Computer. You can sit back and watch as the service is performed or feel free to walk away and do other tasks while services are performed. If you do have any questions, the Agent will remain online via chat. 3. At the end of your service an Agent will review the procedure they preformed and will disconnect from your computer. Once the session is complete, you will be able to score and give feedback regarding your experience |
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